Terms and Conditions

The Cleaning Fairy & Co Last updated: May 2025

1. About us

The Cleaning Fairy & Co is a cleaning company based in North Devon, trading as The Cleaning Fairy & Co. By booking our services or using our website, you agree to the terms set out in this document.

2. Bookings

2.1 All bookings are subject to availability and confirmed only once you receive a written confirmation from us.

2.2 When booking online, please select a date and time at checkout. We will contact you to confirm the final appointment details.

2.3 We reserve the right to decline a booking at our discretion.

2.4 A priority list must be provided for all one-off and hourly cleans. We will work through your list in order of priority.

2.5 If your property has not been cleaned for some time, we may recommend a deep clean before a regular maintenance clean can begin. We will not compromise on our high standard of cleaning if we feel the required result cannot be achieved within the booked time.

3. Pricing & payment

3.1 All prices are as stated on our website and include VAT where applicable.

3.2 Prices are subject to change. Any changes will be communicated before your booking is confirmed.

3.3 Payment is due as stated at the time of booking. For services requiring a deposit, the deposit must be paid to secure your appointment.

3.4 We accept online payment via our booking system. In-person payment options are available for selected services.

3.5 Deposits are non-refundable unless we cancel your appointment.

4. Cancellations & rescheduling

4.1 Cancellations must be made at least 72 hours before your scheduled appointment.

4.2 Cancellations made with less than 72 hours' notice may result in the loss of your deposit or a cancellation charge.

4.3 To cancel or reschedule, please contact us as soon as possible by email at hello@mycleaningfairy.co.uk or by phone on 01271 267878.

4.4 We reserve the right to cancel or reschedule an appointment due to circumstances beyond our control (such as illness or severe weather). In such cases, we will notify you as soon as possible and offer an alternative date at no extra charge.

5. Access to your property

5.1 You are responsible for ensuring our team can access your property at the agreed time.

5.2 If we are unable to access the property at the time of the appointment through no fault of our own, a call-out charge may apply.

5.3 Many clients provide a key safe code or spare key. We treat all access information with the utmost confidentiality.

6. Our service

6.1 We will carry out all services with reasonable skill and care.

6.2 We work to a detailed cleaning checklist to ensure consistent, high-quality results.

6.3 Whilst we take every care, we accept no liability for pre-existing damage to your property or belongings.

6.4 Please ensure any fragile, valuable, or irreplaceable items are stored safely before our visit.

6.5 Our standard cleaning services do not include carpet cleaning or oven cleaning unless specifically booked and confirmed.

7. Satisfaction guarantee

7.1 We offer a 100% satisfaction guarantee on selected services as stated on our website.

7.2 If you are not satisfied with the result, please contact us within 24 hours of the clean and we will return to address any concerns at no extra charge.

7.3 No cash refunds will be given. Our guarantee covers a return visit only.

8. Refunds

8.1 No refunds will be given once a service has been carried out.

8.2 Gift vouchers are non-refundable once purchased.

8.3 Deposits are non-refundable unless we cancel your appointment.

9. Gift vouchers

9.1 Gift vouchers are valid for 6 months from the date of purchase.

9.2 Vouchers can be redeemed against general house cleaning services only, unless otherwise stated.

9.3 Vouchers may be purchased individually or combined.

9.4 Vouchers have no cash value and cannot be exchanged for cash.

9.5 All bookings made using a gift voucher are subject to availability.

9.6 For digital delivery, please add the recipient's email address in the notes at checkout. Printed vouchers can be posted for a £3 postage charge — please request this at checkout and include the full postal address.

10. Holiday let & property management services

10.1 Holiday let changeover cleans are carried out to our standard checklist unless bespoke arrangements have been agreed in writing.

10.2 No contract is required for holiday let clients. Arrangements are flexible and can be adjusted with reasonable notice.

10.3 Linen and towel hire is subject to availability and must be booked in advance.

10.4 Property management services are agreed individually. Full terms will be set out in a separate agreement.

11. Insurance

11.1 The Cleaning Fairy & Co holds full public liability insurance.

11.2 All team members are vetted and background-checked.

11.3 In the unlikely event of damage caused by our team, please notify us within 24 hours with photographic evidence.

12. Dog sitting & home care services

12.1 Dog sitting and housekeeping appointments are subject to an initial introductory visit for regular bookings.

12.2 We accept no liability for injury to animals or damage caused by animals during an appointment.

12.3 You are responsible for ensuring your garden or property is securely enclosed where dogs are involved.

13. Limitation of liability

13.1 Our total liability to you in connection with any service shall not exceed the amount paid by you for that service.

13.2 We are not liable for any indirect or consequential loss, including loss of earnings or business.

14. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these terms

We may update these Terms & Conditions from time to time. The current version will always be published on our website with the date of last update shown at the top.

16. Contact

If you have any questions about these Terms & Conditions, please contact us:

Email: hello@mycleaningfairy.co.uk Phone: 01271 267878