Privacy Policy

The Cleaning Fairy & Co Last updated: May 2025

Who we are

We are The Cleaning Fairy & Co, a cleaning company based in North Devon. Our website address is mycleaningfairy.co.uk.

If you have any questions about this policy, please get in touch: Email: hello@mycleaningfairy.co.uk Phone: 01271 267878

What information we collect

We collect information you give us directly, such as when you:

Fill in a contact or booking form on our website
Send us an email or call us
Purchase a service or gift voucher
Sign up to receive emails from us

The information we may collect includes your name, email address, phone number, home or property address, and payment details (processed securely — we never store card details ourselves).

How we use your information

We use your information to:

Process and manage your bookings and enquiries
Send you booking confirmations and reminders
Respond to your messages and questions
Send you marketing emails if you have opted in (you can unsubscribe at any time)
Improve our services and website

We will never sell your personal information to third parties.

Legal basis for processing

We process your data on the following legal grounds:

Contract — to fulfil your booking or service request
Legitimate interests — to respond to enquiries and manage our business
Consent — for marketing communications, where you have opted in

Who we share your information with

We only share your information where necessary to deliver our services. This may include:

Wix — our website and booking platform provider
Payment processors — to handle secure transactions
Email service providers — to send booking confirmations and marketing emails

All third parties are required to handle your data securely and in accordance with UK data protection law.

How long we keep your data

We keep your personal information for as long as necessary to provide our services and meet our legal obligations. Booking records are typically kept for up to 6 years in line with standard business practice. Marketing data is kept until you unsubscribe or ask us to delete it.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccurate information
Delete your data (the "right to be forgotten")
Restrict how we process your data
Object to direct marketing at any time
Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, please email us at hello@mycleaningfairy.co.uk and we will respond within 30 days.

Our website uses cookies to help it function properly and to understand how visitors use the site. You can control cookie settings through your browser. For more information, please see our Cookie Policy.

Marketing emails

If you have signed up to receive emails from us, you can unsubscribe at any time by clicking the unsubscribe link in any email, or by emailing hello@mycleaningfairy.co.uk.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking back occasionally.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.